How long will it take to get my order?
If you selected ground shipping for your order, you should expect to receive it in 2-5 business days, depending on your location. A map is provided at checkout with estimated ground ship times. Ground orders placed before 4 pm Eastern time ship the same day. Ground order placed after 4 pm eastern time ship the following business day.
If you selected next-day shipping for your order, you should receive it the following business day by noon. The deadline for next-day shipping is 7 pm Eastern time. Next-day orders placed after 7 pm Eastern time will ship the following business day. Next day orders placed after 7 PM Eastern time on Friday will be delivered on Tuesday.
Do you share my information with anyone? When it comes to your privacy, we are dedicated to providing you with a confidential ordering experience. The information we collect will be used only to make sure that your order gets delivered to you in the timeliest manner possible. We will never sell your information to a third party, or send you anything else in the mail. For more information, see our Privacy Policy page.
What will my credit card statement look like? Your credit card will be billed as '513 Ventures', and will not say anything related to detoxification or drug testing. For more information, see our Privacy Policy page.
I heated Quick Fix Urine up in my microwave and it is hot, but the temperature strip is black. It is broken? The temperature strip is perfectly fine. Relax.. you simply heated the Quick Fix Synthetic Urine up too much. If the product is hot to the touch, it is over 100 degrees. Detach the heat pad. Let the Quick Fix cool below 100 degrees with the cap off. Once it is less than 100 degrees, the temperature strip will change colors. Attach the heat pad and you should be set.
Can you write special instructions my package for the UPS driver? To protect the privacy of our customers and staff, it is our policy not to write anything on the package. We suggest leaving a note for the UPS driver on your door if you would like them to leave the package. For more information see our Privacy Policy page.
Are you guys just running out of someone's basement or garage? Unlike the majority of the websites that sell detox products online, we are an actual brick-and-mortar company. Take a look at our office tour video if you want to see where we work everyday.
* - All package delivery times given by 513 Ventures or posted on our website are estimates only and based on information provided by UPS. We do not guarantee any specific package delivery times.
* - Free Grinders are not available in the following states: Arkansas, Florida, Illinois, Kentucky, New Jersey, New York, North Carolina, Oregon ,Pennsylvania, South Carolina, Texas, Oklahoma, Tennessee and Canada
These statements have not been evaluated by the FDA. These products are not intended to diagnose, treat, cure or prevent any disease.
BUYER/USER ASSUMES ALL RESPONSIBILITY AND LIABILITY ASSOCIATED WITH THESE PRODUCTS. BUYER/USER AGREES TO HOLD HARMLESS ALL ENTITIES ASSOCIATED WITH THIS PRODUCT. NOT INTENDED TO VIOLATE ANY LAWS AND IS NOT FOR SALE WHERE PROHIBITED. BUYER/USER WARRANTS PRODUCT IS LEGAL IN HIS/HER JURISDICTION. THESE PRODUCTS WILL NOT BE SHIPPED TO RESIDENTS OF AR, FL, IL, KY, NJ, NC, SC, OR, TX IF INTENDED USE IS TO INFLUENCE A DRUG TEST. BUYER/USER WARRANTS THAT HE/SHE IS OF LEGAL AGE. WE DO NOT CONDONE OR ENCOURAGE ILLEGAL ACTIVITY OR USE OF ILLEGAL DRUGS, ESPECIALLY ON THE JOB. YOU UNDERSTAND AND AGREE THAT OUR PRODUCTS ARE NOT TO BE USED FOR ANY ILLEGAL PURPOSES, INCLUDING USE FOR LAWFULLY ADMINISTERED DRUG TESTS. THIS EQUIPMENT AND SPECIMEN MAY ONLY SERVE AS A CONTROL SAMPLE WHEN CONDUCTING PRIVATE HOME TESTS. ANY REFERENCE TO "PASSING DRUG TEST OR SCREEN" ON THIS SITE REFERS SOLELY TO PRIVATE HOME TESTS. ALL SALES ARE FINAL.